The chief executive officer of CSCL, Anindita Mitra, launched the interactive chat interface that provides the major citizen services. It was established by the municipal corporation and Chandigarh administration in a seamless platform. They aim to give user-friendly and efficient citizen services. The AI-driven chatbot launched by Chandigarh Smart City is called BIRBAL. It is an artificial intelligence-based innovative chatbot.
BIRBAL- The AI-driven Chatbot
The AI-driven chatbot launched by the smart city Chandigarh is called BIRBAL. The Chandigarh administration’s aim while launching this Chatbot is that they give a seamless experience to residents. It commits to leveraging technology in people’s lives so they can get hassle-free experiences. Their main aim is to give accurate information and assist people in appreciating resources. It reflects the commitment to using technology for the betterment of the beautiful city of Chandigarh.
Through this Chatbot, citizens are able to access the appropriate resources efficiently. They can get complete information about major services offered by the Chandigarh administration and MC and make it the best platform for grievance redressal and information dissemination, according to Mitra.
How does an AI Chatbot work
The Chatbot works efficiently. It addresses the issues, including citizen services, complaint management, online payment services and public transport services, health certificates, MC budget, suggestions, property details, fire safety certificates, etc. It has been said by Mitra that citizens can easily interact with this Chatbot, BIRBAL. To interact with a chatbot, people need to use voice commands, pre-defined questions, and keywords.
The good thing is that the Chatbot incorporates exclusive features like live agent support, voice assistance, and response updates on AI-based, the CEO said. Further, she also said that it lets citizens give feedback and suggestions directly to services in Chandigarh. Thus, AI chatbot helps to improve the updates and make constant improvements.
Live chat option of BIRBAL
Despite the exclusive features, if the Chatbot is unable to access queries, then you can use its live chat option. Live chat options are always available for people. With this, people can easily engage with the support operators and get accurate information. You can also access the information on the Chandigarh Im mobile app or the CSCL website, according to the CEO.
This is the reason why BIRBAL has gained huge attention from people in its beta testing phase. More than 12 434 users are engaged with this Chatbot, and this results in the exchange of 32000 messages. From this, we can get a high idea of how well the BIRBAL Chatbot works.
Conclusion
The Chandigarh smart city launched the AI-driven Chatbot named BIRBAL. It is used by a number of citizens and successfully gets accurate information. The live chat option of the bot benefits people who want to exchange messages conveniently. It is an innovative system that gives access to people to prompt and information assistance and makes their lives easier.
In this way, Chatbot will not only enhance the citizen experience but also empower them to participate in Chandigarh development activities.
